In a recent Campaign magazine article found here, COSMO President and CEO, Kumi Sato, discussed how CEOs should compose themselves in major crises. For company brands to recover from major scandals, Mrs. Sato notes, the departure of a CEO is often times a necessity to prevent lasting distrust and credibility gaps. In some cases, that may be only the first step, as further third-party investigations of a crisis might be needed to demonstrate public accountability and transparency.
Among its many services, COSMO provides crisis communications support to clients to mitigate and manage the internal and external fallout of corporate crises.
